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Frequently Asked Questions

Borojit FAQ — All your questions answered here

From registration to withdrawal — everything you need to know about Borojit, all in one place. Simple, clear, and straightforward.

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Click on any of the categories below to jump straight to the answer you're looking for.

Registration & Login

Answers to all questions about account registration, login, password recovery, and identity verification.

Deposits & Withdrawals

Full details on depositing and withdrawing with bKash, Nagad, and Rocket — including processing times and limits.

Bonuses & Promotions

How to claim and use your welcome bonus, daily login bonus, cashback, and special offers.

Games & Betting

How to play Bingo, slots, Fish Game, Live Casino, and Sports Betting — along with the rules for each.

Security & Privacy

Account security, 2FA, personal data protection, and reporting suspicious activity.

Mobile App

Everything you need to know about downloading, installing, updating, and troubleshooting the Android and iOS apps.

All Questions Registration Payment Bonus Games Security App
Registration & Login

Opening an account on Borojit is quick and simple. On the registration page Enter your mobile number or email, set a strong password, and complete OTP verification. The whole process takes just 2–3 minutes. Make sure to provide accurate information during registration, as identity verification will be required when you make a withdrawal.

No, each person is only allowed one Borojit account. Creating multiple accounts may result in all of them being suspended and your balance being forfeited. If you're having trouble with an existing account, please contact the support team.

Common causes of this issue:
  • Check whether Caps Lock is on
  • Enter your mobile number without the country code (880) — just enter 01XXXXXXXXX
  • Clear your browser cache and cookies, then try again
  • If you've forgotten your password, use the "Forgot Password?" link
If the issue persists, contact support via Live Chat.

After logging in, go to Account Settings and change your password under the "Security" section. If you no longer have your old password, Login Page Use the "Forgot Password?" option. Your new password should be at least 8 characters long and ideally include uppercase letters, numbers, and special characters.

The KYC (Know Your Customer) process is part of Borojit's security policy. It helps prevent fraud and confirms that you are the legitimate account holder. A photo of your national ID or passport may be required for large withdrawals or your first withdrawal.
Deposits & Withdrawals

Borojit currently supports the following payment methods:
  • bKash — Most popular, instant processing
  • Nagad — Fast and low fees
  • Rocket — Operated by Dutch-Bangla Bank
  • USDT (TRC20) — For crypto users
More payment methods will be added in the future.

The standard minimum deposit is BDT 100, with a maximum of BDT 50,000 per transaction. Limits may vary depending on your payment method and account tier. Higher limits apply for VIP members. Check the deposit page in your account for the latest details.

Withdrawal requests are typically processed within 15 minutes to 24 hours. bKash and Nagad are generally the fastest. Large withdrawals or new accounts may require additional verification, which can extend the processing time. Requests submitted between midnight and 6 AM may be processed the following morning.

First, wait 5–10 minutes as there may sometimes be a short delay. If it still hasn't arrived:
  • Note down the transaction ID from your bKash/Nagad transaction
  • Save a screenshot
  • Contact support via Live Chat and provide your transaction ID
Our support team will resolve your issue promptly.

Borojit generally does not charge withdrawal fees. However, payment gateways such as bKash and Nagad may apply their own transaction charges. Network gas fees may also apply for USDT withdrawals. Check your account dashboard or contact support for the current fee structure.
Bonuses & Promotions

New Registration making your first deposit will automatically credit the welcome bonus to your account. The bonus amount and terms may vary over time. To withdraw bonus funds, you must meet the specified turnover requirements — details Terms & Conditions You'll find it on the page.

No, bonus funds cannot be withdrawn directly. Every bonus comes with a wagering requirement. For example, a BDT 1000 bonus with a 5x wagering requirement means you need to place BDT 5000 in bets before the bonus becomes withdrawable. Once the requirement is met, the bonus moves to your main balance.

Logging into Borojit every day earns you a set amount of bonus or free spins. The reward can increase the more consecutive days you log in. Missing a day resets your streak. To claim your daily login bonus, head to the bonus section in your account after logging in.

Yes, Borojit's referral program rewards both you and your friend when they sign up. You'll find your personal referral link or code in the referral section of your account. Once your friend registers using that link and makes their first deposit, the bonus will be credited to your account.
Games & Betting

Borojit currently offers the following game categories:
  • Bingo — Classic and alternative bingo games
  • Slot Games — Hundreds of themed slots and jackpots
  • Fish Game — Fun fish hunting games
  • Live Casino — Roulette, blackjack, and baccarat with live dealers
  • Sports Betting — cricket, football, badminton, and more

Common fixes for games not loading:
  • Check your internet connection — use 4G or Wi-Fi
  • Clear your browser cache and cookies
  • Update your browser or try a different one
  • Turn off your VPN (if you're using one)
  • If you're using the Borojit app, make sure it's up to date

Borojit's On the betting platform Live betting is available for major tournaments and popular matches. Cricket (IPL, BPL, World Cup) and football (EPL, Champions League) get the most live coverage. Odds update in real time throughout the match.
Security & Privacy

Yes, Borojit uses industry-leading technology to keep your information secure. All data is protected with 256-bit SSL encryption. We never sell your personal information to third parties. To learn more, visit our Privacy Policy Read.

Go to the "Security" section in your account settings and look for the 2FA option. You can set up 2FA using your mobile number or the Google Authenticator app. Once enabled, you'll need to enter an OTP code every time you log in. Keeping 2FA active significantly improves your account security.

Act quickly if this happens:
  • Change your password immediately
  • Log out of all active sessions
  • Enable 2FA now if you haven't already
  • Let support know immediately via Live Chat
Borojit automatically suspends accounts when suspicious login activity is detected, keeping your account secure.
Mobile App

Borojit App — Our App Page The app can be downloaded directly. Android users can download and install the APK file. iOS users can add it to their home screen as a web app via Safari.

Follow these steps to install a third-party APK on your Android phone:
  • Go to your phone's Settings → Security → enable Unknown Sources
  • Or go to Settings → Apps → Special App Access → Install Unknown Apps and grant permission to your browser
  • Re-download and reinstall the APK
After installation, disable Unknown Sources again for security.

For app performance issues:
  • Fully close the app and reopen it
  • Restart your phone
  • Clear the app cache (Settings → Apps → Borojit → Clear Cache)
  • If you have an older version, uninstall it and New Version Install
  • Make sure your phone has enough storage space

Yes, the Borojit app gives you access to everything on the website, plus a few extras — including push notifications, biometric login, and an optimized mobile gaming experience. It's faster and easier to use on your phone.
Responsible Play

Yes, Borojit supports responsible gaming. You can set daily, weekly, or monthly deposit limits in your account settings. Loss limits and session time limits are also available. To learn more, visit our Responsible Play View the page.

You can use the Self-Exclusion feature to temporarily deactivate your account for anywhere between 24 hours and 6 months. During this period, you will not be able to log in. If you'd like to permanently close your account, please contact the support team. We always encourage responsible gaming.

If you can't find the answer here, reach out to our 24/7 live chat support directly. Our English-speaking support team is always ready to help.

Quick Links
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24/7 Support

Whatever the issue, our Bangla-speaking support team is always ready to help. Average response time is just 2 minutes.

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This platform is for users aged 18 and above only. Play responsibly and within your limits.

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